Privacy Policy

MSP Enterprises Private Limited and its affiliates, subsidiaries & associate companies (hereinafter referred individually and/ or collectively as “Pichvai Tradition & Beyond”) is/are concerned about the privacy of the data and information of the users accessing, offering, selling, or purchasing products on any of Pichvai Tradition & Beyond websites, mobile sites, or mobile applications thereof accessible through various internet-enabled smart devices (individually and collectively referred to as “Platform”). This Privacy Policy applies to Pichvai Tradition & Beyond and helps you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your information when you visit any of our Platforms and use our products and services or otherwise visit the Platform.

This Privacy Policy governs the access and use of this website (“the Website”) by any user who visits the Website (“the User”) and the use of the information belonging to the User by MSP Enterprises Private Limited.

ACKNOWLEDGMENT:

PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOU ACCEPT THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. HENCE BY VISITING OUR PLATFORM OR BY USING / AVAILING ANY OF OUR SERVICES OR PRODUCTS, YOU HEREBY GIVE YOUR UNCONDITIONAL CONSENT OR AGREEMENT TO PICHVAI TRADITION & BEYOND AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INDIAN INFORMATION TECHNOLOGY ACT, 2000 FOR COLLECTION, USE, STORAGE, PROCESSING, SHARING AND TRANSFER AND DISCLOSURE OF YOUR INFORMATION.

YOU ACKNOWLEDGE THAT YOU HAVE ALL LEGAL RIGHTS AND LAWFUL AUTHORITY TO SHARE THE INFORMATION WITH US AND FURTHER ACKNOWLEDGE THAT COLLECTING, SHARING, PROCESSING, AND TRANSFERRING INFORMATION PROVIDED BY YOU SHALL NOT CAUSE ANY LOSS OR WRONGFUL GAIN TO YOU OR ANY OTHER PERSON.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS / USE OUR PLATFORM OR AVAIL OF ANY OF OUR SERVICES OR PRODUCTS ON OUR PLATFORM.

The term “We”/ “Us” / “Our” used in this document refers to Pichvai Tradition & Beyond, and "You" / "Your" /"Yourself" refers to the users who visit or access, or use (collectively “usage”) the Platform.

Terms and Conditions:

This policy is designed to make you understand:

  1. The type of information that you share with Us or that we collect during your usage of our Platform or availing any Products or Services from our Platform.

  2. The purpose of the collection, storage, processing, and transferring of Your Information by Us.

  3. Security measures implemented by Us to protect Your Information as mandated by law.

  4. Disclosure, sharing, and transfer of your personal information by Us and the purpose of such disclosure, sharing, or transfer.

Associate Companies:

Means a company in which that other company has a significant influence, but which is not a subsidiary company of the company having such influence, and includes a joint venture company.

Controller of Personal Information:

Pichvai Tradition & Beyond will be the controller of Your Personal Information provided by you or otherwise collected by Us. Our data controller is responsible for the collection, use, disclosure, retention, and protection of your Personal Information in accordance with its privacy standards as well as any applicable laws.

Information We Collect (Your Information):

  1. Personal information:

    The Website collects and uses personal information to deliver products and other services listed on the Website and to communicate with you regarding the same. Your personal information includes, but may not be limited to:

    • Registration details (name, e-mail address, telephone number, date of birth, profile picture, etc.).

    • Transaction details (delivery address, tax registration, details of items ordered, etc.).

    • Other data collected that could directly or indirectly identify the User.

    The personal information mentioned above is collected directly from you when you:

    • Create an account or purchase any product from the Website.

    • Take assistance from any of the customer service options on the Website or if applicable.

    • Submit inquiries, request newsletters or other information on the Website.

    • Participate in surveys, apply for a job, or otherwise participate in activities on the Website that might require information about the User.

    Please note that Pichvai Tradition & Beyond or the Website does not save the bank account number, credit/debit card details, internet banking credentials, UPI ID, or any other details associated with any payment methods (collectively referred to as “Financial Information”) used on the Website unless specifically opted by the User to save such data. Financial Information shall be dealt with by third-party payment gateways as per their respective privacy policies and other terms and conditions.

  2. Cookies and non-personal information

    Cookies and similar technologies on the Website allow Pichvai Tradition & Beyond to collect and track your browsing behaviour, including search terms, search results, links clicked, items purchased, Internet Protocol (IP) address, device and browser type, browser settings, and configuration, date, time, etc. This information is automatically collected when you interact with the Website. However, this information is not used to identify you. You can erase or choose to disable/block these cookies through Your Device/browser settings. You can configure your browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Platform, and this may interfere with certain functions of the Platform. Cookies allow the User to take advantage of certain features and services on the Website, and it is recommended that the User accepts cookies while browsing the Website.

    Cookies and non-personal information allow Pichvai Tradition & Beyond to analyse how you interact with the Website, to provide you with more relevant products, to create a better experience on the Website, and to collect, analyze, and improve the performance of the services provided by Pichvai Tradition & Beyond.

Information from third parties:

We may collect, process, and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign in to the Platform or connect with or use with the products or services. When You sign in to Your account with Your social media account information, or otherwise, connect to Your social media account with the Products or Services, You consent to Our collection, storage, and use, by this Privacy Policy, of the information that You make available to Us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with Us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information that we collect from or about you.

We may use third-party service providers to serve advertisements on Pichvai Tradition & Beyond’s behalf across the internet and sometimes on the Platform. They may collect information about your visits to the Platform and your interaction with the products and services on the Platform.

Purpose of Collection, Storage, and Processing of Your Information:

Pichvai Tradition & Beyond collects and stores Your Information solely to provide you with the products or services that are connected with the function or business activity of Pichvai Tradition & Beyond, which includes but is not limited to the following (“Purpose”):

  1. To inform you about various products offered on Our Platform and provide customer support to you.

  2. To address your queries and resolve your concerns about any product or service that you were looking for.

  3. To send you surveys and marketing communications or facilitate various programmes and initiatives launched either by Us or third parties, which we believe may be of interest to you.

  4. To facilitate your usage of the Platform (what features you like, how you use the Platform, etc.) and improve our products or services, or any other content on the Platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.

  5. To review Platform performance, diagnose technical problems, and do data analysis to make your experience better.

  6. To protect the integrity of our Platform.

  7. To inform you about a change in any term or condition of this Privacy Policy or Terms of Use of any Platform of Pichvai Tradition & Beyond.

  8. To implement information security practices, to determine any security breaches or computer viruses, to investigate/prevent/take action against illegal activities and suspected fraud.

  9. To keep you informed about news, events, and ideas regarding your preferences, and help you to improve your knowledge and skills about the preferred content.

  10. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

  11. To allow you to participate in interactive features offered through our Platform.

  12. To enable us to independently or in association with a third party to show you tailored advertisements that are relevant to you.

  13. In any other way, we may describe when you provide the Information.

  14. For legitimate legal or business purposes.

  15. Retention of data is mandated by law, contract, or similar obligations applicable to the business operations of Pichvai Tradition & Beyond.

  16. For preserving, resolving, defending, or enforcing legal and contractual rights of Pichvai Tradition & Beyond.

  17. For maintaining adequate and accurate business and financial records.

  18. For any other purpose with your consent.

The personal and non-personal information collected may also be used for other lawful purposes such as:

  1. Communicating with you.

  2. Improving, updating, and enhancing the Website and the services offered therein.

  3. Collecting aggregate statistics about the use of the Website and the services offered therein.

  4. Detection and prevention of fraud and abuse of the services offered on the Website.

Third-party sharing

Pichvai Tradition & Beyond may share your personal information with its affiliate companies and with third-party service providers as necessary for them to perform services on behalf of Pichvai Tradition & Beyond. These services include, but may not be limited to:

  1. Processing payments on the Website;

  2. Serving advertisements;

  3. Conducting surveys;

  4. Performing analysis of products and customer demographics;

  5. Communicating with the User;

  6. Customer relationship management;

  7. Security and risk management;

Pichvai Tradition & Beyond may also have to disclose your personal information to third parties if:

  1. Pichvai Tradition & Beyond sells or buys any business or assets (whether a result of the liquidation, bankruptcy, or otherwise), in which case Pichvai Tradition & Beyond may be required to disclose the User’s data to the prospective seller or buyer of such business or assets.

  2. Pichvai Tradition & Beyond sells, buys, merges, is acquired by, or partners with other companies or businesses, or sells some or all of Pichvai Tradition & Beyond’s assets. In such transactions, the User’s information may constitute part of the transferred assets.

Pichvai Tradition & Beyond will ensure, on a reasonable commercial efforts basis, that its affiliates and the third parties engaged by it are under an obligation to extend a similar privacy policy with respect to the personal information provided by the User and to use the same for the purposes of the Website only.

Pichvai Tradition & Beyond does not take any responsibility, and shall not be liable or accountable, for any personal, non-personal information or Financial Information provided by the User to these third-party websites or payment gateways.

Marketing

In addition to contacting the User to deliver the products and other services listed on the Website, Pichvai Tradition & Beyond may also contact the User directly or through a third-party service provider with offers for additional services, advertisements, and other marketing material. For this purpose, Pichvai Tradition & Beyond may contact the User directly or through a third-party service provider via:

  1. Email

  2. Text messages

  3. Telephone calls

  4. Other modes available

Sharing, Transfer, or Disclosure of Your Information:

Pichvai Tradition & Beyond may share statistical data and/or other Non-personal Information or details to facilitate various programs or initiatives launched by Pichvai Tradition & Beyond, third-party service providers, partners, or financial institutions, from time to time.

  1. We use other third parties, such as a credit/debit card processing company, payment gateway, pre-paid cards, etc., to enable you to make payments for buying products or availing services on the Platform. When you sign up for these services, you may have the ability to save your card details for future reference and faster future payments. In such a case, we may share your relevant Information as necessary for the third parties to provide such services, including but not limited to your name, residence, and email address. The processing of payments or authorization is solely by the policies, terms, and conditions of these third parties, and we are not in any manner responsible or liable to you or any third party for any error, delay, or failure on their end in processing the payments.

  2. In addition to this, Pichvai Tradition & Beyond reserves the right to share Your Information with any Government Agency or other authorized law enforcement agencies (LEAs) mandated under law to obtain Your Information for verification of identity or prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offenses, etc.

  3. We may share Your Information in any other circumstances where we have your consent.

Security and retention of information:

Pichvai Tradition & Beyond follows generally accepted standards to store and protect the personal information collected, both during transmission and once received and stored, including the utilization of encryption for storing passwords. Your personal information will mostly be stored in electronic form however, certain data may be stored in physical form.

Pichvai Tradition & Beyond takes utmost care to secure Your Information from unauthorized access, usage or disclosure, alteration, damage, or impairment. We take appropriate steps and security measures to safeguard Your Information and make sure that Your Information is secured as mandated by law. For this purpose, we adopt reasonable security practices and procedures, in line with the industry standard, to include technical, operational, and physical security controls in order to protect your personal information from unauthorized access or disclosure while it is under our control.

While we protect Your Personal Information as per industry standards, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of Your Personal Information. Therefore, you acknowledge that you shall not hold Pichvai Tradition & Beyond responsible in any manner whatsoever for loss of Your Information or any other data, which you share with Us or which we have with us, if such loss or any damage is caused to you because of Force Majeure events. You further acknowledge that any information (including your personal information) transmitted to Us or from your use of the Platform will therefore be at your own risk.

It is clarified that Force Majeure events include any event which is beyond the reasonable control of the Pichvai Tradition & Beyond which may include but not be limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to a computer, computer system or computer network, computer crashes, breach of security and encryption.

Your Choices to Control Your Personal Information

  1. Change or Correct: We make every effort to update our records with the latest information as provided by you. However, if you see any discrepancy in your Personal Information, you may edit some of your Personal Information or contact us through ptb@pichvai.co.in to have Your Information updated with us.

  2. Object to, or Limit or Restrict, Use: You can ask Us to stop using or to limit Our use (in part or in full) of Your Personal Information (past, existing or future).

  3. Deletion: You can ask us to erase or delete (in part or in full) your Personal Information (past, existing, or future).

  4. Right to Access: You can ask us for a copy of your Personal Information.

  5. Account Closure: If you choose to close Your Account, we will delete your Personal Information or de-identify it so that it is anonymous and not attributed to your identity. We will retain your Personal Information after You have closed Your account if reasonably necessary to comply with Our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce Our User Agreement, or fulfill Your request to “unsubscribe” from further messages from Us. We may retain de-personalized information after your account has been closed

  6. Withdraw Consent/Opt-out: At any time, you can withdraw consent that you have provided to us by going to your account settings, if you have an account with us, or otherwise, you may request to withdraw your consent by writing an email to us at ptb@pichvai.co.in. We will only collect and process Personal Information about you where we have a lawful basis. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver products you have requested)), and “legitimate interests”. Where we rely on your consent to process Personal Information, you have the right to withdraw or decline your consent at any time, and where we rely on legitimate interests, you have the right to object.

Data protection laws vary among countries, with some providing more protection than others. Regardless of your residence, we apply the same protections described in this Privacy Policy.

Third Party Links:

Third-party links

It is clarified that while Your usage of Our Platform, You might see the links to the third-party website/advertisements / electronic communication services, which are provided by the third parties. As the operation of the third party is not under the control of Pichvai Tradition & Beyond, Pichvai Tradition & Beyond does not make any endorsement/guarantee of any services or products offered through third-party websites, nor makes any representation related to any privacy policy or other policies of such third party. Any usage of such third-party website or availing any service or product through a third party shall be at your risk, and Pichvai Tradition & Beyond is not responsible for any loss/damage, or otherwise. It is recommended that you review the privacy policy of such third-party websites before using such websites. Any interaction with these third-party websites shall be governed by their respective privacy policies and other terms and conditions.

Legal Compliance

Pichvai Tradition & Beyond strives to comply with all applicable domestic and global laws. Therefore, Pichvai Tradition & Beyond may disclose the User’s personal information if it believes, in good faith, that disclosure of such information is helpful or is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, to enforce Pichvai Tradition & Beyond’s Terms of Service including investigations of potential violations thereof, to detect, prevent, or address any fraud or security issues, or to protect against harm to the rights, property or safety of Pichvai Tradition & Beyond, its customers, or the public.

Authorisation:

You also acknowledge that all the information provided by you is of your free will and in compliance with applicable laws in your territory. If we find that any of Your Information is in non-compliance with the terms and conditions and Privacy policy, Pichvai Tradition & Beyond reserves the right to remove your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, we may choose to discontinue some or all of the services being provided to you by Us.

In the purview of the Telecom Regulatory Authority of India (TRAI) guidelines, You hereby authorize Pichvai Tradition & Beyond and its affiliates/partners or otherwise who are accessing Your Information by their association with Pichvai Tradition & Beyond to communicate with You through telephone/mobile, email, SMS or other modes of communication (now available or may be available in future) even if Your number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in.

European Union (EU) privacy/data protection rights

The EU General Data Protection Regulation (GDPR) has provided the following rights to EU residents:

  1. Right to information - including contact details to the Data Protection Officer, the purposes for processing Personal Information, and the rights of the individual.

  2. Right to access the Personal Information that is processed.

  3. Right to erasure (“Right to be forgotten”).

  4. Right to rectification.

  5. Right to restriction of the processing.

  6. Right to data portability of the Personal Information supplied to Us by the EU resident.

  7. Right to object (opt-out) to processing (unless otherwise, we have compelling legitimate grounds).

EU residents can exercise these rights by raising a request directly at ________________________ or contact us at the information provided in the CONTACT US section with specific requirements.

Access, Updating, and Deletion of Information

To access, view, update, or delete personal information, the User may sign in to their account on the Website and take the necessary action.

Any request made by the User to delete personal information and other information that is necessary for the products purchased by the User will be honored only to the extent it is no longer necessary for any products purchased, or required for legitimate legal and business purposes, or for record-keeping requirements.

Changes to this privacy policy

Pichvai Tradition & Beyond reserves the right to modify this privacy policy at any time. If Pichvai Tradition & Beyond decides to change this privacy policy, the changes will be posted to this privacy policy and any other places deemed appropriate by Pichvai Tradition & Beyond. We request that you regularly check this Privacy Policy from time to time to keep you apprised of changes made. Your continued use of the Platform gives your unconditional acceptance to such a change in terms of the Privacy Policy.

Particulars of a corporate entity, Data Protection Officer/Grievance Officer under the provisions of the Companies Act, 2013, the Indian Information Technology Act, 2000, and the Consumer Protection Act, 2019, and rules made and applicable laws thereunder:

The particulars of various corporate entities of Pichvai Tradition & Beyond for the above purposes are as under:

MSP Enterprises Private Limited

CIN: U55202DL2004PTC123962

Registered office address: Ground Floor, Unit No. 21, Rectangle One, District Centre, Saket District Centre, New Delhi, South Delhi, Delhi - 110017

Name: Pichvai Tradition & Beyond Data Privacy Officer

Email: ptb@pichvai.co.in

Telephone Number: +91 9810030913

Working Days: Monday to Saturday

Working Hours: 10:00 am to 6:30 pm

We will strive to address your feedback and concerns promptly and effectively.

Please note that we may change the details of the Data Protection Officer/Grievance Officer from time to time by updating this Privacy Policy.

*This Privacy Policy was last updated on 29th May, 2025.